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Oceanic Shuttles

CANCELLATION POLICY

Cancellation and Refund Policy

Last updated: 21/10/2025

1. Purpose

This policy explains how cancellations, reschedules, and refunds are handled for bookings made with Oceanic Shuttles (Pty) Ltd (“we”, “our”, “us”).
It ensures transparency for all passengers using our scheduled or private shuttle services.

2. General Booking Rules

  • All bookings are subject to seat availability and confirmed only once full payment has been received through our secure PayGate system.

  • By confirming a booking, passengers agree to these cancellation and refund terms.

3. Passenger-Initiated Cancellations

3.1 More than 24 hours before departure

  • You may cancel your booking at least 24 hours before your scheduled trip.

  • You can choose either:

    • A full refund, or

    • A free reschedule to another available date/time.

3.2 Less than 24 hours before departure

  • Cancellations made within 24 hours of departure incur a 50 % cancellation fee.

  • Alternatively, you may reschedule once (subject to availability) with a R50 administration fee.

3.3 No-Shows / Missed Departures

  • If you fail to board at your confirmed departure point, the ticket is non-refundable.

  • A new booking must be made at the applicable fare.

4. Refund Processing

  • Approved refunds are processed within 5 – 7 business days via the original payment method.

  • Refund timing depends on your bank or payment provider.

  • For cash payments (if applicable), refunds are issued by electronic transfer only to the customer’s verified account.

5. Rescheduling and Transfer of Tickets

  • Tickets may be transferred to another person free of charge if notice is given at least 24 hours in advance.

  • Any rescheduled booking must be used within 30 days of the original travel date.

6. Cancellations by Oceanic Shuttles

We aim to operate all services as scheduled; however, we may need to cancel or alter a trip due to factors such as:

  • Severe weather or road closures

  • Vehicle breakdowns or safety concerns

  • Insufficient passenger numbers (for specific routes)

In such cases, passengers will be offered:

  • A full refund, or

  • A free transfer to the next available trip.

We will notify passengers as soon as reasonably possible via SMS, WhatsApp, or email.

7. Force Majeure (Events Beyond Our Control)

If operations are disrupted by events such as floods, strikes, accidents, pandemics, or other unavoidable incidents, Oceanic Shuttles will not be liable for delays or cancellations.
In such cases, we will make reasonable efforts to re-accommodate passengers or issue partial refunds at our discretion.

8. How to Request a Cancellation or Refund

Please contact our bookings team with your name, booking reference, travel date, and reason for cancellation.

Oceanic Shuttles (Pty) Ltd
📞 WhatsApp & Bookings: 0844470354
📧 Email: admin@oceanshuttles.co.za
🌐 Website: https://oceanicshuttles.co.za

9. Policy Updates

Oceanic Shuttles reserves the right to amend this Cancellation & Refund Policy at any time.
The latest version will always be available on our website and will take effect immediately upon publication.