TERMS AND CONDITIONS
1. General Overview
These Terms and Conditions (“Terms”) govern all bookings and travel services provided by Oceanic Shuttles (Pty) Ltd (“we”, “our”, “us”). By booking or using our services, you agree to these Terms. Please read them carefully before making a booking.
2. Bookings and Payments
All bookings must be made through our official website, WhatsApp booking line, or authorized booking agents.
Full payment is required to confirm a booking unless otherwise stated.
Payments are processed securely via PayGate, which accepts Visa, MasterCard, Instant EFT, and other supported methods.
Prices are subject to change without prior notice; however, confirmed bookings will not be affected by subsequent price adjustments.
Group or corporate bookings may qualify for negotiated rates or credit arrangements, subject to management approval.
3. Cancellation and Refund Policy
Cancellations made more than 24 hours before departure: eligible for a full refund or reschedule (subject to seat availability).
Cancellations made less than 24 hours before departure: 50% cancellation fee applies.
No-shows (failure to arrive at departure point) are non-refundable.
Refunds are processed within 5–7 working days to the original payment method.
4. Changes to Bookings
Passengers may change travel dates or times up to 24 hours before departure, subject to availability.
Any fare difference must be paid before the new ticket is confirmed.
5. Passenger Responsibilities
Passengers must arrive at the designated pick-up point at least 10 minutes before scheduled departure.
Valid identification or proof of booking must be presented when boarding.
Each passenger is responsible for ensuring correct travel details at the time of booking.
No consumption of alcohol, smoking, or disorderly conduct is permitted in the vehicle.
Children under 12 must be accompanied by an adult unless otherwise authorized.
6. Luggage Policy
Passengers are allowed one medium suitcase (max 20 kg) and one small carry-on bag.
Oversized or extra luggage must be pre-arranged and may incur additional fees.
Oceanic Shuttles will not be held liable for loss or damage to personal items, unless proven due to company negligence.
7. Delays and Cancellations by Oceanic Shuttles
We strive to maintain punctual and reliable service; however, delays may occur due to traffic, weather, or mechanical issues.
In the event of a service cancellation initiated by Oceanic Shuttles, affected passengers will be offered either:
A full refund, or
A free reschedule to the next available trip.
Oceanic Shuttles is not liable for consequential losses arising from delays or cancellations (e.g., missed flights, appointments, etc.).
8. Safety and Conduct
Seatbelts must be worn at all times while the vehicle is in motion.
The driver reserves the right to refuse transport to any passenger who is intoxicated, disruptive, or poses a safety risk.
Passengers must follow the driver’s instructions at all times for their own safety and that of others.
9. Liability
While all reasonable care is taken, Oceanic Shuttles and its drivers are not responsible for any loss, injury, or damage to passengers or property, except where negligence is proven.
Travel insurance is recommended for valuable items and personal coverage.
10. Privacy and Data Protection
Personal data collected during booking is used solely for operational and communication purposes.
Oceanic Shuttles complies with the Protection of Personal Information Act (POPIA) and does not share customer data with third parties except as required by law.
11. Operating Hours
Regular shuttle operations run between 04:00 and 22:00, unless otherwise arranged for private transfers.
After-hours or special trips must be booked in advance and may carry a surcharge.
12. Contact Information
For support, rescheduling, or feedback:
Oceanic Shuttles (Pty) Ltd
📍 KwaZulu-Natal, South Africa
📞 WhatsApp & Bookings: 0844470354
📧 Email: admin@oceanshuttles.co.za
🌐 Website: https://oceanicshuttles.co.za/