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PRIVACY POLICY

Privacy Policy

Last updated: 21/10/2025

1. Introduction

This Privacy Policy explains how Oceanic Shuttles (Pty) Ltd (“we”, “our”, or “us”) collects, uses, stores, and protects personal information obtained from customers, website visitors, and passengers (“you”, “your”).

We are committed to protecting your privacy and ensuring that your personal data is handled lawfully, securely, and transparently, in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

2. Information We Collect

We collect only the information necessary to provide safe and efficient shuttle and transport services. This may include:

2.1 Personal Information

  • Full name

  • Contact details (phone number, email address, etc.)

  • Pickup and drop-off locations

  • Booking details (trip date, number of passengers, etc.)

  • Payment information (processed securely through PayGate or another approved provider)

2.2 Automatically Collected Information
When you visit our website or online booking system, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and interaction history

This information is collected via cookies and analytics tools to improve our website experience and service delivery.

3. Purpose of Collecting Information

We collect and use your personal information for the following purposes:

  • To confirm and manage bookings

  • To process payments securely

  • To communicate updates regarding your trip or service changes

  • To comply with legal and regulatory requirements

  • To improve our services, routes, and customer experience

  • To send promotional information or updates (only if you have opted in)

4. Consent

By providing your personal information and using our services, you consent to the collection, processing, and storage of your data as outlined in this policy.
You may withdraw consent at any time by contacting us (see section 10).

5. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard personal information, including:

  • Encrypted payment processing via PayGate (PCI DSS Compliant)

  • Secure SSL certificates for our website

  • Restricted staff access to personal information

  • Regular system and data security reviews

While we take reasonable steps to secure data, we cannot guarantee absolute security against unauthorized access, disclosure, or loss.

6. Sharing of Information

We do not sell or rent your personal data. Information may be shared only:

  • With authorized payment processors (e.g., PayGate) for payment verification

  • With law enforcement or regulatory authorities, when required by law

  • With trusted service providers assisting with communication, analytics, or logistics — bound by strict confidentiality agreements

7. Retention of Information

We retain personal information only for as long as necessary:

  • To fulfill the purpose for which it was collected

  • To comply with legal or tax obligations

  • To resolve disputes and enforce agreements

After this period, information is securely deleted or anonymized.

8. Your Rights Under POPIA

Under South African data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your information (where legally permissible)

  • Object to the processing of your data for marketing purposes

  • Withdraw consent at any time

To exercise these rights, contact us via the details below.

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and session details

  • Analyze website performance and traffic

  • Improve usability for returning customers

You can manage or disable cookies in your browser settings, but doing so may affect website functionality.

10. Contact Information

For any privacy concerns, data access requests, or questions regarding this policy, please contact:

Oceanic Shuttles (Pty) Ltd
📍 KwaZulu-Natal, South Africa
📞 WhatsApp & Bookings: 0844470354
📧 Email: admin@oceanshuttles.co.za
🌐 Website: https://oceanicshuttles.co.za/
Attention: Data Protection Officer

11. Policy Updates

Oceanic Shuttles reserves the right to modify or update this Privacy Policy as needed. Changes will be published on our website, and the updated policy will take effect immediately upon posting.